We completely get it, we change our minds too! You have 24 hours to request an order cancellation.

Email us - hello@dearfrankie.com

Yes, you can change your order if it has not been dispatched.

Email us - hello@dearfrankie.com

Sign up for a restock notification on the product page. Select the size you are after that is sold out to display the 'notify me when availiable' button.

Some styles will not be restocked, this will be stated in the product description.

1. Email hello@dearfrankie.com with "RETURN" in the subject line.
2. Provide your name, order number, item(s) for return, and reason for returning.
3. For faulty items, attach clear images of the damage.
4. If your return is accepted, we will provide further instructions. Unauthorised returns will not be accepted.

Yes you can return sale items for a store credit.

No, we cannot accept returns or exchanges under any circumstance on swimwear due to hygiene.

If you choose to exchange your item, you’ll receive a store credit once your return is approved. You can then use this credit to repurchase your preferred size, colour, or style directly through our website.

If your item is faulty, we will replace it. If a replacement isn’t possible (e.g. the item is sold out), we’ll issue a refund. We’ll also provide you with a return shipping label so you can send the faulty item back to us at no cost.

Customers cover return postage for change of mind, size exchanges, or store credit. For faulty items, we’ll cover or reimburse reasonable return shipping costs.

Orders are dispatched within 48 hours excluding weekends and public holidays.

During promotional or busy periods, please allow extra time for your order to be processed.

If you need your order urgently, leave us a note at checkout and we’ll prioritise it if possible.

Australia: Australia Post Tracking.

International: You can track your order through Australia Post, but for more accurate information use your local couriers tracking website.

Use the Australia Postage Calculator for the most accurate shipping information.

Please ensure you factor in our 48 hour dispatch timeframe on top of shipping estimates.

We’re always on the lookout for fresh creators to work with. If you’d like to be considered for our PR list, please email our PR Coordinator Isobel - isobel@dearfrankie.com - with your name, social links, and any extra info.

At the moment we are only offering gifted collaborations. As we grow, there may be opportunities for paid partnerships in the future.